Privacy & Cookie Policy

1. Who we are

This website is operated by SOCOM SOLUTIONS LIMITED, a company registered in England & Wales under company number 16553694.
Registered office: 5 The Enterprise Centre, Salisbury Street, St Helens, Merseyside, United Kingdom, WA10 1FY
VAT number: 501 8248 17
Email: graham@socomsolutions.co.uk

2. Information we collect

We may collect and process the following personal information:

• Details you provide via our contact or enquiry forms (name, email, phone number, message).
• Technical data such as IP address, browser type, and device information (for analytics and website security).
• Cookies and similar technologies for performance tracking and functionality.

We do not collect sensitive personal data unless explicitly provided for a specific service enquiry.

3. How we use your information

We use personal data to:

• Respond to your enquiries or service requests.
• Manage and deliver our services and quotations.
• Maintain our website and monitor its performance.
• Comply with legal or regulatory obligations.

We process your data under one or more lawful bases: legitimate interest, contract, and consent (for optional marketing or cookies).

4. How long we keep data

We retain personal data only as long as necessary for the purpose collected — typically up to 24 months for enquiries, unless required longer for legal or service reasons.

5. Sharing information

We may share limited data with trusted third-party providers who support our business (e.g. web hosting, email, analytics).

All partners operate under UK GDPR-compliant agreements.

We do not sell or rent your data to anyone.

6. Your rights

Under the UK GDPR, you have the right to:

• Access the data we hold about you.
• Request correction or deletion.
• Object to processing or withdraw consent.
• Request data portability.

To exercise these rights, email graham@socomsolutions.co.uk.

You may also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

7. Data security

We take appropriate measures to secure your information, including encryption, password protection, and restricted access.

8. Cookies and tracking

Our website uses cookies to enhance functionality and analyse traffic. When you first visit, you will see a cookie banner allowing you to accept or reject non-essential cookies.

Types of cookies used:

• Essential: Required for website operation.
• Analytics: Help us understand visitor behaviour (e.g. Google Analytics).
• Functional: Improve user experience (e.g. language preferences).

You can manage or delete cookies anytime through your browser settings.

9. Changes to this policy

We may update this policy from time to time. Any updates will be posted here with a new “Last updated” date.

10. Contact us

If you have questions about this policy or how we handle your data, contact:
Data Controller – SOCOM SOLUTIONS LIMITED
5 The Enterprise Centre, Salisbury Street, St Helens, Merseyside, WA10 1FY
graham@socomsolutions.co.uk